Effective Date: May 22, 2026
This Privacy Policy describes how HStones ("HStones," "we," "our," or "us") collects, uses, and protects information when you visit hstones.com, contact us, request a quote, place an order, or otherwise interact with our services.
By using this website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website or submit personal information through it.
1. Information We Collect
We may collect information you provide directly to us, including:
- Name, company name, email address, phone number, and mailing address.
- Billing, shipping, and order details.
- Design, engraving, artwork, file uploads, and other custom order information.
- Messages, quote requests, support requests, and other communications.
We may also collect information automatically, such as:
- IP address, browser type, device type, operating system, and referring pages.
- Website usage data, including pages viewed and actions taken on the website.
- Cookie and session data used for functionality, analytics, and security.
2. How We Use Information
We use collected information to:
- Provide products, quotes, and customer support.
- Process transactions and coordinate fulfillment, shipping, and delivery.
- Communicate about orders, revisions, approvals, and service updates.
- Improve website performance, content, and user experience.
- Detect fraud, abuse, or unauthorized activity.
- Comply with legal obligations and protect our business interests.
3. Sharing of Information
We do not sell your personal information. We may share information only as needed with:
- Payment processors that handle secure transaction processing.
- Shipping, freight, logistics, and delivery providers.
- Service providers that support hosting, analytics, communications, and website operations.
- Legal authorities or advisors where required by law or to protect our rights.
- Successors or counterparties in the event of a merger, acquisition, or asset transfer.
4. Cookies and Tracking Technologies
HStones may use cookies, session storage, and similar technologies to keep the website functioning, remember preferences, measure traffic, and improve performance. You can manage cookies through your browser settings, but some website features may not function correctly if cookies are disabled.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Choices
Subject to applicable law, you may request to:
- Access the personal information we maintain about you.
- Correct inaccurate or incomplete information.
- Delete information where deletion is legally available.
- Opt out of promotional communications.
To submit a privacy-related request, contact us at sales@hstones.com.
8. SMS and Mobile Information
Mobile information and SMS consent data are not shared with third parties or affiliates for marketing or promotional purposes. Message frequency may vary, and standard message and data rates may apply if you separately opt in to receive text communications from HStones.
9. Third-Party Websites
This website may link to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the website after an update constitutes acceptance of the revised policy.
11. Contact Information
If you have questions about this Privacy Policy, contact HStones at:
Email: sales@hstones.com
Phone: +1 (888) 494-9641
Address: 5349 Elkhorn Blvd Sacramento, CA 95842
Website: https://hstones.com